Terms of service

Overview

Welcome to Woodbone, a trading name of NovaPets Ltd ("we", "us", "our"). By visiting or purchasing from this website, you agree to the following Terms of Service. Please read them carefully.

Use of This Website

You may use this website for lawful purposes only. You must not use the site in any way that is unlawful, harmful, or fraudulent, or that infringes the rights of others.

Products

All products are described as accurately as possible. Colours may vary slightly due to photography and screen settings. We reserve the right to discontinue any product at any time.

Our products are intended for use under supervision. Natural dog chews are not toys and should be removed when they become small enough to be swallowed whole. Always supervise your dog when giving a chew for the first time.

Orders & Pricing

Prices are shown in GBP and include VAT where applicable. We reserve the right to correct pricing errors. Placing an order constitutes an offer to purchase; we confirm acceptance when your order is dispatched.

Delivery

Please see our Shipping Policy for full delivery information.

Returns

Please see our Refund Policy for full returns information.

Limitation of Liability

To the extent permitted by law, NovaPets Ltd shall not be liable for any indirect, incidental, or consequential loss arising from use of our products or website. Our total liability shall not exceed the value of the order in question.

Intellectual Property

All content on this website — including text, images, and branding — is the property of NovaPets Ltd or its licensors and may not be reproduced without written permission.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

NovaPets Ltd, Milton Keynes, UK
Email: office@novapets.co.uk
Tel: 01908 597143

Last updated: May 2026